Agora launches real-time analytics for AI-native voice and video streaming
Agora offers Agora Analytics, a platform for real-time monitoring, issue detection, and diagnostics of streaming quality, featuring Call Inspector 3.0 and integration with Datadog and RESTful APIs. The platform provides data insights for streaming professionals to monitor, measure, and improve the quality of experience for voice, video, and live streaming services, including AI-powered real-time engagement tools. Agora's SDKs and APIs also support various AI extensions and add-ons, such as real-time speech-to-text, real-time translation, and AI noise suppression.
Key Takeaways
- Call Inspector 3.0 enables advanced search and diagnostics for identifying service-impacting performance issues in real time.
- Integrated dashboard monitors active worldwide sessions for metrics including packet loss, latency, and audio/video fluency.
- Native Datadog integration allows users to pull streaming quality data into existing infrastructure for unified operational monitoring.
- The platform supports over 300 million user event logs for quality of experience analysis across global networks.
Why It Matters
Real-time visibility into streaming metrics is critical for the evolving AI voice agent market where sub-second latency is non-negotiable. By providing tools like Call Inspector 3.0 and Datadog connectivity, Agora is establishing the infrastructure layer for low-latency human-to-AI interaction. This move shifts the competition from simple API connectivity to holistic quality assurance for B2B applications in robotics and IoT. Industry observers should watch for adoption rates of the Conversational AI Engine, specifically how firms utilize the Selective Attention Locking feature to manage background noise in high-latency environments.
Additional Context
The launch of Agora Analytics follows a strategic expansion of the company’s relationship with OpenAI. Per Agora’s September 2025 announcement, the company integrated OpenAI’s Realtime API into its Conversational AI Engine, marking the first time a multimodal large language model (MLLM) was embedded directly within the platform. This integration supports automated greetings and mixed-modality interaction, allowing users to switch between voice and text seamlessly. Recent implementation examples include robotics startup Carbon Origins, which used the combined technology to enable hands-free operation of its autonomous fleet. Financially, the company has pivoted toward high-margin AI and real-time engagement services after phasing out certain low-margin legacy products. Per its fiscal year 2025 results, Agora reported total revenues of $141.1 million, a 5.9% increase over 2024. Significantly, the core Agora business segment grew 16.1% year-over-year to $74.9 million, driven by expansion into live shopping and AI-driven conversational tools. Net income for 2025 reached $9.5 million, up from a net loss of $42.7 million the previous year, signaling that the strategic focus on AI-intensive infrastructure is yielding profitability. Globally, the video streaming market is projected to reach $157.1 billion in 2025, according to Grand View Research. Within this ecosystem, the rise of AI-powered video surveillance and remote monitoring is a significant driver, with companies like Axis Communications and Hangzhou Hikvision increasingly integrating deep learning at the edge. Agora's move to provide sophisticated analytics and diagnostics addresses the growing demand for proactive performance management in these mission-critical sectors, where high-resolution and low-latency metrics are essential for operational security and user engagement.
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