Bitmovin engineer built a multi-agent AI support system
Bitmovin developed an internal multi-agent AI system designed to automate support functions. This system is capable of triaging support tickets, searching documentation, and resolving issues automatically. The article details how a support engineer at Bitmovin built this production-ready AI system.
Key Takeaways
- The system triages support tickets automatically instead of routing every case manually.
- It searches Bitmovin documentation as part of the support flow.
- It can resolve issues automatically, not just draft responses.
- The build was done by a Bitmovin support engineer and described as production-ready.
Why It Matters
Bitmovin’s deployment shows AI agents moving into internal support operations, not just customer-facing products. For a streaming infrastructure company, that means tickets, documentation search, and first-pass issue resolution can be handled by software built in-house. The article also signals that this kind of system can be production-ready when built by an internal support engineer rather than a separate research team. What to watch next: whether Bitmovin shares concrete results from the system, especially ticket volume handled or how often it resolves issues without human intervention.
Read full article at bitmovin.com
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