AT&T outage traced to bad software update process
AT&T has stated that a widespread network outage affecting its U.S. customers was caused by an error during a software update. The company confirmed the issue was due to "the application and execution of an incorrect process" and was not the result of a cyberattack.
Key Takeaways
- AT&T attributed the outage to "the application and execution of an incorrect process" during a software update.
- The company said the disruption was not caused by a cyberattack.
- The outage affected AT&T customers across the U.S., according to the report.
Why It Matters
For operators and service providers, the immediate takeaway is that a software update process error can take down service at national scale without any cyberattack involved. That puts change management and rollout controls in focus, especially for networks carrying consumer video traffic. The article doesn’t describe downstream impacts on streaming services or other carriers, so the only concrete follow-up is AT&T’s own account of the failure. What to watch next: whether AT&T provides any additional detail on the incorrect process or the scope and duration of the outage.
Read full article at abcnews.com