Agora launches AI sales agents to automate outbound video and voice
Agora announced new AI solutions for sales and marketing, focusing on agent development to enhance customer interaction and streamline processes. The offerings include a no-code Agent Studio for building and orchestrating voice AI agents, a Conversational AI Engine for intelligent real-time interactions, and their SDRTN network for reliable low-latency performance in outbound campaigns. While the primary focus is on sales and marketing AI, Agora also highlights its underlying real-time audio and video streaming capabilities, demonstrating broader applications in interactive media.
Key Takeaways
- Agent Studio provides a no-code environment for building, orchestrating, and testing voice AI agents with rapid deployment capabilities.
- Integrated Conversational AI Engine unifies speech-to-text, large language models, and text-to-speech for real-time objection handling.
- SDRTN network infrastructure ensures sub-second latency via more than 200 global points of presence for high-concurrency reliability.
- Solutions target outbound use cases including lead qualification, debt collection, and payment processing across financial services and healthcare.
Why It Matters
Agora is moving up the stack from pure infrastructure to application-level automation, directly challenging the high turnover costs and ramp times of manual SDR teams. By embedding AI agents into its existing real-time network, Agora addresses the latency issues that often break the 'uncanny valley' of voice sales. For the broader ecosystem, this signals a shift where real-time engagement platforms (RTE) must now offer integrated intelligence layers rather than just raw bandwidth. Watch for the revenue contribution of these ‘sub-scale’ AI products to potentially hit Agora's 5% target by late 2026, as noted in recent guidance.
Additional Context
The launch of Agent Studio follows a strong financial period for Agora. Per Investing.com and MarketScreener, May 2026, the company reported $37.7 million in Q1 2026 revenue, marking its sixth consecutive quarter of GAAP profitability. During the earnings call, CEO Tony Zhao noted that usage of the company's Conversational AI Engine has maintained a sequential growth rate of over 150% per quarter since its initial rollout. Management expects these AI-driven products to provide roughly 5% of total revenue by the end of summer 2026 as adoption ramps up in call centers and specialized IoT devices.
Competitive pressure in the voice AI space is intensifying as sales teams seek full-stack automation. Per Retell AI and Thoughtly, May 2026, the market now features specialized competitors like Bland AI for developer-led campaigns and Synthflow for no-code deployments. While Gartner projects that AI agents will outnumber human sellers 10 to 1 by 2028, leading platforms are currently judged on their 'CRM write-back' capabilities and objection-handling fluidity. Agora’s strategy leverages its proprietary Software-Defined Real-Time Network (SDRTN), which supported 850 billion minutes of engagement in 2024, to differentiate its agents through human-like response times that smaller competitors often struggle to achieve without similar infrastructure.
Read full article at prod.agora.io
Enjoy our coverage?
Add StreamingMeme as a preferred source on Google to see more of our streaming news at the top of your Search results.
Add as preferred source