TRAI proposes Rs 50 lakh quarterly penalty for complaint lapses
TRAI has proposed new telecommunication rules that would impose penalties of up to Rs 50 lakh per quarter on telecom operators. These penalties would be levied for the improper handling of customer complaints.
Key Takeaways
- Penalties could reach Rs 50 lakh per quarter for telecom operators.
- The trigger is improper handling of customer complaints.
- TRAI is proposing the new telecom rules, not announcing a finalized penalty regime.
Why It Matters
If adopted, the proposal would make complaint handling a direct financial risk for telecom operators, with penalties assessed quarterly. For the broader telecom and streaming distribution stack, that raises the cost of weak customer support processes that sit behind mobile and broadband access. The immediate watch item is whether TRAI finalizes the draft rules and keeps the Rs 50 lakh-per-quarter ceiling in the final version.
Read full article at businessworld.in
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