Ofcom complaints tick up after two years of decline
Ofcom reported a rise in complaints against major UK telecoms and pay-TV providers during the final quarter of 2025. This marks the first increase in complaints since 2023, indicating a reversal of a previous decline.
Key Takeaways
- Ofcom says complaints rose in the final quarter of 2025.
- The increase covers the UK's major telecoms and pay-TV providers.
- It is the first rise in complaints since 2023.
- The change marks a reversal of the previous downward trend.
Why It Matters
The immediate signal is a deterioration in customer complaints after two years of declines, which puts UK telecoms and pay-TV providers back under pressure on service quality. For the broader ecosystem, Ofcom’s quarterly complaint data remains a visible benchmark for consumer experience in pay-TV and telecoms, and a reversal after 2023’s decline will be watched closely by operators and regulators alike. Next up: the next Ofcom quarterly complaints release, to see whether the final-quarter 2025 increase was a one-off or the start of a higher baseline.
Read full article at broadbandtvnews.com
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