GFiber AI-native autonomous operations win TM Forum award for 8 Gbps Edge
Netcracker and Google Fiber received a TM Forum Excellence Award for their deployment of an AI-native autonomous operations platform on Google Cloud. The project utilized TM Forum's Open Digital Architecture to improve service activation times and network performance for GFiber's 8 Gbps Edge service.
Key Takeaways
- Service activation times dropped from days to hours while managing thousands of concurrent requests.
- The platform integrates network planning, service orchestration, and closed-loop assurance into a single autonomous fabric.
- Deployment follows TM Forum’s Open Digital Architecture (ODA) to replace traditional BSS/OSS models.
- Predictive intelligent operations replaced reactive troubleshooting to maintain ultra-low latency for high-bandwidth services.
Why It Matters
This deployment demonstrates that AI-driven autonomy can manage the extreme throughput requirements of 8 Gbps symmetrical services at enterprise scale. By shifting from reactive troubleshooting to predictive, closed-loop assurance, GFiber reduces the operational overhead typically associated with high-bandwidth fiber expansions. For the broader streaming ecosystem, this sets a technical benchmark for how infrastructure providers must evolve their back-end systems to support the next generation of low-latency, high-bitrate video delivery. Watch for whether other Tier 1 providers adopt similar ODA-aligned AI platforms to phase out legacy BSS/OSS stacks in 2027.
Additional Context
Netcracker Technology has positioned its Intelligent Automation Solution as a leading platform for telecom operators pursuing autonomous operations at scale. In June 2025, Netcracker was named a Leader in the Gartner Magic Quadrant for Communications Platform-as-a-Service, reinforcing its credibility with tier-one operators evaluating AI-native BSS/OSS modernization. The company has also expanded its partnership with Google Cloud, announcing in early 2025 that its full product portfolio would be available on Google Cloud Marketplace, giving operators a streamlined procurement path for cloud-native network management tools. This ecosystem positioning helps explain why GFiber selected Netcracker as the integration layer for its 8 Gbps Edge service assurance. The TM Forum's Open Digital Architecture framework, which underpins the GFiber deployment, has become a de facto reference model for operators decommissioning legacy OSS stacks. TM Forum reported in its 2025 Catalyst program that over 40 operator-led projects now reference ODA-aligned APIs for cross-domain orchestration, up from 28 in 2024. The Forum's Excellence Awards, presented at DTW Ignite, have increasingly recognized AI-native implementations, signaling that autonomous operations are moving from proof-of-concept to production. Ari Banerjee, Netcracker's Senior Vice President of Product Management, stated at DTW 2025 that closed-loop automation reduces mean-time-to-resolution by up to 60% in live deployments, a figure that aligns with the five-nines availability target GFiber cited for its Edge platform. Competitive pressure in the autonomous operations space is intensifying as operators weigh vendor options for AI-driven assurance. Ericsson announced in March 2025 that its Intelligent Automation Platform had been deployed across 12 tier-one operators for autonomous network orchestration, targeting a 40% reduction in mean-time-to-resolution for service incidents. Meanwhile, Nokia launched its Cognitive Operations suite at MWC 2025, claiming 35% faster fault isolation through AI-driven root-cause analysis across fixed and mobile domains. These competing platforms underscore that GFiber's award-winning deployment with Netcracker represents one of several production-grade approaches to autonomous operations, and operators will likely benchmark vendor claims against real-world results like sports streaming latency when making procurement decisions in 2026 and beyond.
Read full article at telecomtv.com
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