Gen Alpha is outsourcing “What to watch?” to chatbots
Gracenote research on TV and movie search and discovery reports growing use of AI chatbots for content recommendations, with 66% of respondents saying their usage increased over the past 12–18 months and Gen Alpha at 80%. In the survey, 49% of Gen Alpha chose AI chatbots as the best source for recommendations versus 41% for streaming/cable UIs and guides, while respondents still rated traditional search higher for trustworthiness and accuracy. The report is based on an online survey of 4,003 US AI chatbot users ages 13–79 conducted from 23 January to 4 February 2026.
Key Takeaways
- Chatbot usage is climbing fast: 66% of respondents increased use in 12–18 months; Gen Alpha leads at 80%.
- Gen Alpha now prefers chatbots for recommendations (49%) over streaming/cable guides and UIs (41%).
- Users lean on chatbots for complex, conversational queries (follow-ups and “why/where/when to watch”), but still trust traditional search more (trust: 50% search vs 27% AI; accuracy: 46% vs 33%).
- Verification is becoming standard behavior: ~75% cross-check chatbot answers, often via internet search.
- Implication for platforms: winning discovery shifts from UI polish to metadata quality, availability accuracy, and “AI-readable” catalogs.
Why It Matters
Discovery is being unbundled from the streaming app and rebundled into conversational layers that sit above every service. If Gen Alpha treats a chatbot as the default programming guide, the competitive edge moves from homepage carousels to the data that powers AI answers: rights/availability freshness, canonical titles, cast/genre nuance, and explainable recommendations. The “meme” to watch: Search Engine Optimization becomes “Chatbot Answer Optimization.” Platforms that don’t control their metadata supply chain (or can’t verify availability in real time) risk becoming invisible—or worse, confidently misrepresented—while aggregators and data providers gain leverage.
Read full article at broadcastnow.co.uk
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