EE TV tops Ofcom complaints as telecom gripes rise
Ofcom's latest quarterly figures for Q4 2025 indicated an overall increase in telecom complaints, with EE TV generating the most complaints among pay TV services regarding billing, prices, and complaint handling. Sky, previously the least complained about, now receives an industry-average level of complaints for pay TV and broadband, and is the second-most complained about mobile provider.
Key Takeaways
- EE TV received more than double the complaints per 100,000 users of TalkTalk TV, according to Ofcom’s Q4 2025 figures.
- Billing, prices and charges, plus complaint handling, were the main drivers behind EE TV complaints.
- O2 drew more than double the industry-average mobile complaints: 7 per 100,000 subscribers versus 3 per 100,000.
- Vodafone was the worst-performing home broadband provider; Virgin Media was the best-performing major broadband supplier.
- Sky is now at industry-average complaint levels for pay TV and broadband, and is the second-most complained about pay monthly mobile provider behind O2.
Why It Matters
Ofcom’s quarterly data shows customer pain is concentrated around pricing, billing and support, not just service quality. For EE TV, the complaint rate is now clearly above TalkTalk TV’s, while Sky has lost its long-held position as the least-complained-about provider and sits at industry-average levels in pay TV and broadband. The broader signal is that mid-contract price rises are still feeding into regulator-facing complaints across telecoms. Watch Ofcom’s next quarterly release for whether those price-rise complaints persist or fade after the autumn 2025 changes referenced by the regulator.
Read full article at rxtvinfo.com
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