Technical Support, Manager, Americas

About the role

Leads a São Paulo-based team of technical support specialists who serve customers across the Americas, coaching them on troubleshooting, escalations and customer communication. The role also drives the adoption of AI-assisted support and works with global support, Sales, Product and R&D. Requires 3–5+ years managing technical teams, hands-on troubleshooting of web technologies, APIs and SQL, and fluent English and Portuguese.