Customer Service Representative - Overnight (11:30pm-8am EST)

About the role

Provides first-line support to sports fans via email and live chat, covering billing questions and intermediate troubleshooting of streaming issues across web, mobile, console and other OTT devices. The overnight shift includes nights, weekends and holidays, with high volume during live broadcast events. Candidates need strong written communication, general consumer technology knowledge and a private, reliable home setup.