Cloud Support Engineer ll

About the role

The role is the primary technical contact for customers using a GPU cloud platform, troubleshooting VM, hardware, and scaling issues via the command line and internal tools. It includes a 24/7 on-call rotation, alert triage, and coordination with SRE, networking, and storage teams. Candidates need Linux CLI skills, 2+ years of customer support experience, and familiarity with container orchestration and public cloud platforms.