TRAI targets telecom complaint closures with Rs 50 lakh fines
India's telecom regulator, TRAI, has proposed new rules for consumer grievance handling by telecom companies, which include potential penalties of up to INR 50 lakh (approximately USD 60,000) for improper rejection or closure of customer complaints.
Key Takeaways
- TRAI’s draft rules cover improper rejection or closure of customer complaints by telecom operators.
- The proposed penalty ceiling is Rs 50 lakh, roughly USD 60,000.
- The move comes from India’s telecom regulator and is aimed at consumer grievance handling.
Why It Matters
For telecom operators, the immediate issue is compliance: complaint handling errors could now carry financial penalties under TRAI’s draft rules. That raises the stakes for customer support workflows and internal grievance closure processes. In the broader telecom stack, the proposal signals closer regulatory scrutiny of how operators resolve consumer issues, not just how they sell service. What to watch next is the final version of TRAI’s rules, including whether the Rs 50 lakh penalty cap and the complaint-closure standard stay intact.
Read full article at storyboard18.com
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